SHOPPING INFORMATION

We manufacture our products in Barcelona (Spain) and we currently ship to 33 countries:

Andorra, Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US)

We are working to reach more countries in the future!

Depending on your country, there are different costs and delivery times. We separate the shipping costs into four zones:

Zone 1 (Free shipping): Andorra, Portugal, Spain (Peninsula & Baleares)

Zone 2 (€ 4): Belgium, France, Germany, Ireland, Italy, Netherlands, Las Palmas (Spain), Santa Cruz de Tenerife (Spain), United Kingdom, Canada

Zone 3 (€ 6): Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Sweden.

Zone 4 (€ 9.75): Australia, Iceland, Liechtenstein, Malta, New Zealand, United States.

There is an express delivery option for zones 1-3 with a supplement of € 2.5

*Prices shown have the taxes included.

After placing your order, we begin to prepare it and it will be ready to ship in an estimated period of 1 to 3 days.

Once shipped, the delivery time may vary depending on the destination country. Some orders are inspected at the customs office which may cause your order to be delayed longer than usual.

Here is a list with estimated times of arrival:
(It’s an estimation, not a guarantee)

Andorra, Portugal, Spain (Peninsula): 2-5 business days.
United States: 4-6 business days.
United Kingdom, France, Germany, Belgium, Netherlands, Italy, Ireland, Spain (Las Palmas & Santa Cruz de Tenerife): 5-9 business days.
Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Sweden: 7-11 business days.
Malta, Liechtenstein, Iceland, Australia, New Zealand: 10-15 business days.

Once you have checked out your order, you will promptly receive an order confirmation via email. We then get to work and production starts.

We aim to process and dispatch all orders within 1-3 working days.

Once we have dispatched your order, you will receive an email confirming that the package has been picked up by the shipping agency.

The package travels to your country and is delivered to your home!

You will receive a receipt, necessary in case we have to process a return.

If you need a commercial invoice, send us an email to contact@3droots.com with your order number.

For orders within the European Union, in compliance with the European Union Directive on Consumer Rights, you can return your order within 14 days after receiving it. 

For orders outside the EU, unfortunately we cannot offer returns for a change of mind, but we are happy to make a refund or product exchange to you if for some reason the item is proven to be faulty.

Contact us at contact@3droots.com with your order number and the reason of the return. You will be contacted within 24 hours explaining the next steps on the return process.

You can have more information in our Shipping and return policies.

How to report damage:

1. Take photo of damaged packaging (smashed box, dents, etc).
2. Take photo of interior damage (item still in package broken) if possible.
3. Take photo of item damage.
4. Email us at contact@3droots.com with photos and description.
5. You will be contacted within 24 hours explaining the next steps of the claim process.
*Please note that refunds may take a few weeks to receive.

If we have made a mistake with an item in your order, we apologize! Get in touch with us to solve it by sending an email to contact@3droots.com

On extremely rare occasions packages are shown as delivered via delivery confirmation/tracking but a customer reports it stolen or missing. 

In such a case please contact us as soon as possible at contact@3droots.com

ABOUT OUR PRODUCTS

We make the design on a computer with a 3D modeling software. Then we prepare the model for 3D printing.

3D printing makes an item one layer at a time. Each layer is outlined and then filled in line by line.

Our items are printed in durable PLA (polylactide):

– 100% biodegradable and non-toxic plastic.
– Derived from renewable resources.
– Strong and durable.

The material is thinked to be ideally used indoors. They can still be used outdoors (as long as it is not in extreme climates) but you have to be aware that the item could degrade faster.

Our items are made with PLA.

PLA or Polylactide is a material derived from renewable resources, such as corn starch (in the United States and Canada), cassava roots, chips or starch (mostly in Asia), or sugarcane (in the rest of the world). Making it environmentally friendly and sustainable.

PLA also will not emit toxic fumes when fused or incinerated.

If you want any of our items with some personalization, or you have an idea or a design that you would like to 3D print, contact us with a description of what you would like to do and we will answer as quickly as possible.

You can send an email to contact@3droots.com

Sure!

Contact us and tell us how many items you want to buy. We will arrange an special coupon for you.

You can also send an email to contact@3droots.com

If you like our products and you think you could sell them in your own store, contact us with some information about your business and we will study your proposal!

You can also send an email to contact@3droots.com